First, check the obvious
- The download is a ZIP archive. Unzip it before opening anything; opening the archive itself in Excel shows nothing useful.
- If the archive is much smaller than expected, the download was interrupted. Download it again on a stable connection.
- Inside the archive you will find the same data in CSV, Excel (XLSX) and SQL. If one format misbehaves, try another.
A file with a header and no rows
If a file contains only the column names, that level of detail does not exist for that country. For example a country with no street list gives an empty Streets file. The free sample shows this before purchase. Contact us: we will either produce the data or arrange an exchange for a file that suits you.
A genuinely empty delivery
It has happened, after a server change, that generated files were delivered empty. If your archive is empty and the country should have data, tell us straight away. We regenerate the file and make it available through the same link, usually within a few hours, and we confirm by e-mail when it is ready.
What to send us
- Your order number
- The country and the file concerned
- A screenshot of what you see, if you can
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