General

Datasets and coverage

• What we sell: postal code, city, street and address databases
• Which countries are covered, and at which level of detail
• Free sample files: see the data before you buy

Prices and ordering

• How much a dataset costs
• How to order and which payment methods we accept
• Ordering as a company: purchase order, transfer, quote and invoice
• Discounts, several countries in one order, and quotes
• Is this a subscription? No, it is a one time purchase
• Why there are three websites, and which one to use

Delivery and downloads

• How and when you receive your files after payment
• I paid but I have not received my file
• My download link has expired or my activation code is invalid
• The file I downloaded is empty or will not open

Files, formats and data quality

• File formats and columns
• Opening the CSV in Excel: separator and accents
• How recent the data is, and how updates work
• Where the data comes from, and how accurate it is
• A city, street or postal code is missing from my file
• What language the data is in

Licence, invoices and legal

• Licence: what you may do with the data
• Invoices, VAT and our company details
• Refunds and exchanges
• GDPR, personal data and lawful use

API and custom datasets

• API access: endpoints, plans and how to get a key
• Custom datasets and files on quote

Contact us

• How to reach us: chat, e-mail, phone and contact form
• Who we are, and yes, the shop takes real orders